Sharma Info Tech

At Sharma Infotech, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund policy for eligible items.

Please read the following policy carefully:

1. Returns

Eligibility for Returns:

Returns are accepted for physical goods only.

Items must be returned within 7 days from the date of delivery.

The item must be unused, in its original condition, and in the original packaging.

Items that are damaged, opened, or not in resalable condition are not eligible for return.

Non-returnable Items:

Any items marked as non-returnable, including custom or personalized items, software, or services, are not eligible for return.

How to Return an Item:

Contact us within 7 days of receiving your order at [email address] or [phone number], stating the reason for the return and providing your order details (order number, item name, etc.).

We will guide you through the return process and provide you with instructions.

Once we receive the returned item and verify its condition, we will process your refund.

2. Refunds

Eligibility for Refunds:

Refunds will be processed only for items that are returned in compliance with our return policy (unused, undamaged, and in original packaging).

Shipping charges are non-refundable.

How Refunds Are Issued:

Refunds will be issued to the original payment method used at the time of purchase.

Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Partial Refunds:

In certain cases (e.g., if the item is opened or not in its original condition), a partial refund may be issued. The amount will depend on the condition of the returned item.

3. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, you must return the original item for a refund and place a new order for the replacement item.

4. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately within 48 hours of receiving the shipment. We will either replace the item or provide a full refund, depending on your preference.

5. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or error on our part.

We recommend using a traceable shipping service or purchasing shipping insurance for items over INR 500, as we cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions or concerns regarding our return and refund policy, please reach out to us at:

Email: sharmaji@sharmainfotech.in

Phone: 9871512081

Thank you for shopping with Sharma Infotech. We value your business and aim to provide the best customer experience!